Blog > eCommerce > Top 10 eCommerce Marketing Trends You Can't Ignore in 2024

The eCommerce Marketing Trends You Should Be Using in Your Strategies

March 14, 2024
min read

Staying ahead of the curve isn’t just a helpful suggestion for eCommerce businesses; it’s an absolute necessity!

With more and more customers shifting to online shopping than ever before, your brand needs to stay up with the latest trends and technologies to attract more buyers and turn them into loyal customers.

So, if you’re ready to make the most of 2024, then today’s blog is just what you need.

Today, we’re looking ahead at the trends that promise to dominate this year, so your brand is ready to meet the demands of your customers and stay ahead in a competitive market!

Let’s get started!

Why Effective Marketing is So Important to eCommerce Brands

Customers aren't going to drive past your business on their way to work, after all.

So, if you're an eCommerce brand, that means you've got to put your business in front of the right potential customers in the right way. Effective marketing is crucial to getting that done for many reasons. 

Here are just a few:

  • Visibility in a Crowded Market — The eCommerce space is crowded, with thousands of brands competing for attention. Effective marketing helps your brand stand out and makes sure that potential customers notice your products in a sea of alternatives.
  • Customer Acquisition — With the right marketing strategies, your eCommerce brands can more easily attract new customers. By using SEO, social media, email marketing, and other channels, you can reach a wider audience and introduce your products to potential buyers.
  • Building Brand Loyalty — Effective marketing isn't just about acquiring new customers; it's also about retaining the ones you have. Through targeted campaigns, personalized communication, and loyalty programs, your eCommerce brand can nurture relationships with customers, encouraging repeat business and loyalty.
  • Understanding Customer Needs — Marketing involves a significant amount of research and data analysis, which can provide insights into customer behavior, preferences, and trends. This information is invaluable to help you tailor your product offerings, user experience, and marketing messages to better meet the needs of your customers.
  • Competitive Advantage — A well-executed marketing strategy can give your online store a competitive edge. By effectively communicating your unique selling propositions (USPs) and value propositions, you can differentiate your brand from competitors and convince customers to choose you over them.
  • Driving Sales and Revenue — Ultimately, the goal of any business is to generate revenue, and effective marketing directly contributes to reaching that goal. By increasing brand visibility, attracting and retaining customers, and promoting products or services persuasively, marketing efforts drive sales.
  • Adapting to Market Changes —The digital marketplace is constantly evolving, with new trends, technologies, and consumer behaviors emerging all the time. Effective marketing lets your eCommerce brand stay agile and adapt strategies to these changes, to keep you relevant and competitive.

10 eCommerce Marketing Trends to Watch This Year

A magnifying glass studying some hanging signs, for eCommerce trends to watch this year.

If you’re ready to stop keeping up with your competition and start rising above it, then here are the trends that promise to shine in 2024 and beyond.

Have a look to see how you can incorporate these into your existing eCommerce marketing strategies!

1. Personalization

When it comes to online shopping, eCommerce shoppers are expecting a customized and more personal experience.

And this goes beyond just using their first name or location in your marketing email.

More and more eCommerce brands are turning to AI (artificial intelligence) tools to analyze customer data for better insight into customer behavior and to offer tailored product recommendations. 

This makes it possible to highly customize a user’s shopping experience on your website, making sure that they see the products, deals, and content that match their preferences and their past shopping behaviors.

Using this data in your email marketing campaigns can also lead to higher engagement rates. By segmenting your audience based on things like purchase history, browsing activity, and more, you can send much more relevant emails that feel as if they’ve been personally created just for your recipient. 

All of this works to not only boost sales but build a better connection with your customers and make them feel valued.

2. Voice Search Optimization

“Alexa, order me the perfect product that meets all my needs! And a large coffee!”

You’ve heard it before, we’re sure. Lately, voice-activated devices like Alexa, Siri, and Google Home are surging in popularity and changing the way consumers search for products online.

Because of this, optimizing your eCommerce site for voice-friendly content is quickly becoming more of a necessity than a competitive advantage!

You can adapt to this rising trend by shifting your eCommerce SEO strategies to include more natural and conversational language that mirrors how your customers speak and can improve your site’s visibility in voice search results.

Start with web content like product descriptions and blog posts, focusing on making them more detailed and conversational.

FAQ sections are also a great place for this. The question-and-answer format is very common in voice searches and often mimics how your customers would verbally ask you about your products. Format your questions in a conversational way and answer them directly to boost your visibility and help your customers find the information they’re looking for.

3. Augmented Reality Experiences

As technology advances, more and more brands are taking advantage of AR (augmented reality) for immersive shopping experiences and to reduce purchase hesitations.

Augmented reality is the technology that overlays digital information into the real world, allowing for extremely useful functions like seeing if furniture fits in your room, or how a television or mirror would look on your wall, which is a perfect tool for a shopping experience involving products your customer can’t pick up in their hands or try on themselves.

Depending on what your products are, incorporating augmented reality experiences into your website and your mobile apps can enhance your shopper’s experience by giving them a more tangible sense of your product.

This is extremely useful for products like clothing, furniture, and home goods, not only reducing hesitation but also the likelihood of returns since your customer has a better idea of what they’re buying and what it will look like in their space.

4. Sustainability and Ethical Branding

In today’s marketing, more and more customers are not only looking for quality products but for quality products from brands that align with their values.

Because of this, sustainability and more ethical practices are on the rise, a shift driven just as much by businesses' need to cater to their audience as it is a real desire to reduce carbon footprints and make a more positive impact on the planet.

By adopting more eco-friendly practices like less wasteful packaging, using recyclable or biodegradable materials, and sourcing products and materials sustainably, your eCommerce brand can reduce your environmental impact and better resonate with the consumers who prioritize eco-friendliness in their purchasing decisions.

5. Social Commerce

A smartphone surrounded by social media icons, for social commerce.

Social media has come a long way since the days of “poking” and “Top 8.”

Nowadays, social media marketing has taken on a life of its own. Consumers can now make purchases directly from social media platforms for a more convenient and easy-to-use shopping experience, without even having to leave their favorite social apps.

Get on board by advertising your eCommerce brand on platforms like Facebook, Instagram, Pinterest, and TikTok, using shoppable ads (ads where viewers can simply click to buy) and stories to directly showcase your products in action.

The right social media content is extremely shareable too, so using posts featuring user-generated content, unboxing experiences, or customer testimonials is an engaging and effective way to grab attention and entice your potential shoppers to start clicking and buying.

6. AI Chatbots

The beauty of eCommerce websites is that they never truly close.

Unlike a brick-and-mortar store that shuts down at night, your eCommerce website is available 24/7 for visitors from all over the world to browse their favorite products and make the purchases they want.

So, why not have 24/7 customer service as well?

As more and more customers expect immediate assistance, eCommerce brands are rapidly turning to AI chatbots to provide the help that’s needed without the need for a 24/7 customer support staff.

AI chat boxes are an excellent way to provide personalized recommendations, answer questions, provide tracking info, and provide personalized shopping assistance to your customers.

7. Video Marketing

What’s more likely to catch your attention? 

Text, static images, or something that’s moving?

That's what we thought. Video marketing is extremely engaging and there’s nothing like it for quickly capturing and keeping your audience's attention.

Because of this, more eCommerce sites are turning to video to highlight products, tell their brand story, and create the kind of content that resonates with their target audience.

To get on board, consider adding video to your About Us section or to your product descriptions to showcase them in action and better highlight your value. You can also create captivating ads for video platforms like YouTube and TikTok for brand storytelling and to get your products in front of a wider audience.

8. Mobile Shopping Optimization

These days, everyone and their dog has a smartphone.

More likely than not, your target audience is using their smartphone not just for texting but for browsing the internet, scrolling through social media, and — you guessed it — making impromptu purchases.

Because of that, there’s more of a need than ever for your eCommerce website to be mobile-responsive to cater to your potential customers on the go, or else you risk losing their business!

Optimize your website for smaller devices like smartphones and tablets and provide mobile payment options like Apple Pay, Venmo, or Google Pay for easier checkouts and a positive shopping experience.

9. Omnichannel Marketing Strategies

With so much of our lives spent online, customers can now interact with your brand not just on your website but on social media, through email campaigns, in mobile apps, and perhaps even in physical stores.

All of these have made omnichannel marketing strategies more prevalent than ever to unify your messaging and brand identity and to make sure that no matter where your customers find you, you provide them with a consistent brand experience. 

If you need some assistance with an omnichannel marketing campaign, be sure to hit us up! We’d love to get you the consistency your brand needs!

10. Flexible Payment Options

With so many online shoppers visiting your site from a variety of devices, it’s crucial that you be able to accommodate them all when it comes time to check out.

Providing a variety of payment options is fast becoming a necessity for eCommerce sites that want to offer their customers an easy, accessible, and personalized shopping experience. Aside from traditional credit and debit cards, eCommerce sites that want to attract and retain more customers are venturing into being accessible to more modern digital wallets like PayPal, Stripe, and Google Pay.

Many eCommerce sites are now offering financing as well, through platforms like Klarna, Shop, and Afterpay, allowing customers the flexibility to buy now and pay over time, which not only makes purchases more manageable but also increases the likelihood of larger orders.

Consider integrating these diverse payment options into your eCommerce website to cater to your audience, reduce checkout frustrations, and improve customer satisfaction and brand loyalty.

Benefits of Following Current eCommerce Marketing Trends

A dart in a target's bullseye for benefits of following current eCommerce marketing trends.

Following current trends in eCommerce marketing offers your brand several benefits that can help you succeed in the digital marketplace, including:

  • Increased Relevance — By staying in tune with current trends, eCommerce brands can ensure their marketing strategies are aligned with the latest consumer preferences and behaviors. This relevance is crucial for engaging modern shoppers who expect brands to be up-to-date and in tune with their needs and desires.
  • Competitive Edge — Adopting the latest marketing trends can give eCommerce businesses a competitive advantage. Innovations in technology, strategy, and consumer engagement often lead to more effective marketing approaches. Brands that leverage these trends can differentiate themselves from competitors, attracting more customers and fostering loyalty.
  • Improved Customer Experience — Many eCommerce marketing trends focus on enhancing the customer experience, whether through personalization, seamless omnichannel shopping, or engaging content. Implementing these trends can lead to a more satisfying shopping experience, encouraging repeat business and positive word-of-mouth.
  • Higher Conversion Rates — Trends like personalized marketing, augmented reality (AR) experiences, and mobile optimization are designed to meet consumers where they are and cater to their preferences. These strategies can significantly improve conversion rates by presenting products in a more appealing and accessible manner.
  • Data-Driven Insights — Current trends in eCommerce marketing often emphasize the use of data analytics and customer insights to inform strategies. By following these trends, brands can make more informed decisions, tailor their offerings more precisely, and optimize their marketing efforts for better results.
  • Adaptability to Changing Consumer Behavior — The digital landscape is constantly evolving, with shifts in consumer behavior often driving changes in marketing trends. By staying current, eCommerce brands can quickly adapt to these changes, ensuring they remain relevant and continue to meet their customers' needs effectively.
  • Maximized Return on Investment (ROI) — Following the latest eCommerce marketing trends can lead to more efficient use of marketing budgets. Innovations in targeting, automation, and content creation can reduce wasted expenditure and increase the ROI of marketing campaigns.
  • Increased Brand Awareness and Reach — Emerging trends in social media and content marketing can help eCommerce brands reach a broader audience. Using platforms like TikTok, Instagram, and YouTube, where users are actively engaged, can significantly increase brand visibility and attract new customers.

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One Last Marketing Trend You Shouldn’t Ignore

There’s a reason why more and more brands are coming to Designity for their creative and marketing needs instead of traditional eCommerce marketing agencies or other digital marketing agencies.

Designity is a tech-savvy and future-ready CaaS platform that is always up on the latest marketing trends and ready to implement them into your strategies to keep your brand relevant and leading the way.

Designity is also made up of the top 3% of US-based creative talent, with each account led by an experienced and strategic Creative Director who acts as your single point of contact and ensures all of your marketing assets are of the highest quality and ready when you need them.

With three cost-effective monthly plans to choose from and the flexibility your brand needs to scale up and down your marketing efforts as needed, Designity is the go-to choice for brands looking for an efficient, budget-friendly, and high-quality solution to their marketing needs.

Why not have a peek at our portfolio and see how we’ve been able to elevate eCommerce stores just like yours?

When you’re ready, book your demo call, and let’s get you started with your two-week, no-obligation trial. 

Are you ready to elevate your eCommerce store?

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About the author:
Sara Lopez
Sara is a Texas-based copywriter.
Interested in content collaboration? Email at
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