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Client Relationship Manager
Designity is a Creative-as-a-Service (CaaS) platform redefining how brands scale their creative and marketing efforts and teams. We connect brands with top creative and marketing experts, guided by experienced Creative Directors and powered by a collaborative platform that delivers fast, high-impact results.
Trusted by brands like Calendly, Kung Fu Tea, and Marriott, Designity offers a more cost-efficient and flexible alternative to expensive agencies and in-house teams - while giving top creatives the environment to do their best work.
As a Client Relationship Manager, you’ll own the client journey from onboarding through renewal and expansion. You’ll build strategic partnerships rooted in trust, value, and clarity, ensuring every client feels supported, aligned, and excited about long-term growth with Designity.
You’ll identify opportunities for upsell based on business goals and usage, reduce churn through early intervention, and leverage AI tools to enhance communication, insight tracking, and workflow efficiency.
If you're energized by strengthening client partnerships, spotting growth opportunities, and creating seamless experiences that turn happy clients into lifelong advocates, this role is for you.
Your Role:
- Set clients up for success through clear onboarding, account setup, and goal alignment.
- Build long-term, trust-based relationships through consistent and proactive communication.
- Spot early signs of dissatisfaction and resolve issues quickly with thoughtful solutions.
- Identify upsell opportunities based on client goals, usage, and future needs.
- Track client engagement and sentiment to reduce churn and increase lifetime value.
- Create and manage a simple client satisfaction tracking system to measure ongoing health.
- Collaborate closely with internal teams to ensure smooth communication and delivery.
- Use AI tools to improve insights, communication, and day-to-day client management.
- Be a reliable partner to clients while supporting operational efficiency and growth.
What You Bring:
- 5+ years in client-facing roles such as customer success, account management, or relationship management
- Experience working within marketing, creative, or design-focused companies or agencies
- Proven ability to identify and successfully upsell or expand client services
- Comfortable using AI-powered tools as part of your workflow
- Strong communicator with excellent follow-through and problem-solving skills
- Organized, detail-oriented, and confident, managing multiple accounts at once
- Collaborative team player who builds strong relationships with both clients and internal teams
- Thrives in fast-paced, high-growth environments
- Bachelor’s degree in Marketing, Communications, Business, or a related field
As we partner closely with clients across the U.S., we ask for at least 6 hours of overlap with U.S. Eastern Time (EST) to make collaboration easy and effective
What You’ll Enjoy:
- Joining Designity at a pivotal, high-growth moment
- Working remotely in a vibrant virtual office with exceptional talent from around the world
- Paid PTO to relax and recharge
- Professional growth opportunities and ongoing skill development
- A fast-moving, supportive team environment
To be considered for this role, please complete your application at designity.com/careers/client-relationship-manager-role
Our team reviews every submission carefully and will contact candidates who best fit the role within 2–3 weeks.
Thank you for your interest in Designity. We truly appreciate the time and effort you put into applying.
At Designity, employment decisions are based on business needs, qualifications, and merit.
We’re an Equal Opportunity Employer that values diversity in backgrounds, perspectives, and experiences; it’s what makes our team and our work stronger.
Be cautious when applying. Official communications from Designity will come only from the Designity.com domain.
We will never request payment details. Beware of scammers using fake domains like Designity.team to attempt fraud.
A Design System That Guarantees Success
Creative Collaboration Inside a Fully Managed Design Process
Fully Remote
Flexible Hours
Flexible Vacations
Clear Growth Plan
Yearly Meet Ups
Healthcare & More
Designity Core Values
Transparent & Honest
Positive Attitude & Respectful
Quality & Excellence
Responsible & Reliable
Fast & Focused
Our mission is to disrupt the creative industry by transforming the way creatives and brands collaborate.
Our Leadership
Success Stories
I like Designity because I can work with a brand on the shelves of major retailers (like Target or Walmart), or with an entrepreneur trying to get their company up and running. Both pose interesting challenges and allow us to constantly be strategizing for different scenarios - the project diversity is really endless. Some days I could be working with creatives to explore AI backgrounds for branding projects or researching the latest recyclable materials available for packaging; it's really a full spectrum. Having access to the lush creative community Designity has cultivated really gives us immediate access to fresh and new talent that can come on to projects and bring revolutionary new techniques and ideas. Designity’s formula really results in a lightning in a bottle!
Matthew
Creative Director
Designity
I’m all about helping our clients have a less stressful, more successful business. What really excites me is when clients start making more money while getting their weekends back! Whether I’m working with a marketing manager at a Fortune 500 company or a bootstrapped entrepreneur, I love seeing these amazing businesses discover new, best-fit leads through the work Designity does. I’m also a huge fan of creating an environment where Creatives can grow, bring new ideas to projects, and be themselves. In my experience, Designity does that better than anyone else.
Joseph Cotten
Digital Marketing Director & Head of Design
Designity
I’m passionate about creating dynamic brand experiences that connect with audiences and inspire action. I love working across different media, but my real focus and passion lies in motion graphics and video. Over the years, I’ve learned how to blend creative vision with strategic thinking, so every project not only looks amazing, but also delivers real, measurable results.
Designity has been incredibly inspiring. It’s a community of talented professionals who challenge me to grow and see things differently. The collaborative atmosphere sparks great ideas, and we’re always excited to tackle challenging projects together. Every project is a chance to make a real difference for our clients. For me, Designity is more than just creating – it’s building something special through teamwork and shared passion.
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Medi
Creative Director
Designity
As a Creative Director at Designity, I love the variety of projects I get to work on, each bringing new challenges that keep my creativity sharp and my work dynamic. The talent on our creative team is incredible, with everyone bringing their best to every project, making collaboration truly inspiring. Plus, the flexibility to work remotely allows me to create a setup that works best for me while staying closely connected with my team and clients. Whether I’m at home or traveling, I have the freedom to do my best work without sacrificing collaboration. It’s the perfect balance of creativity, connection, and flexibility, making every day fulfilling.
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Molly
Creative Director
Designity
Being part of a community filled with creative, driven, and genuinely caring people makes every day at Designity inspiring. It's exciting to work in an environment where innovation is encouraged, and new ideas are met with support and collaboration. That freedom empowers us to push boundaries and continually improve. But what I love most is seeing our creative work come to life and make a real difference for our clients. Watching their businesses grow and knowing we had a hand in that success is incredibly fulfilling.
Joey
Customer Success Manager
Designity
Designity keeps creativity alive in the best way possible. Every project brings a new industry, a new challenge, and a new reason to fall in love with design all over again. What makes it truly special is the collaboration — working with talented creatives who push each other to think differently and grow. Even after years in the field, I still feel like I’m evolving, discovering fresh perspectives, and finding new inspiration every day.
Nicolle
Creative
Designity
What stands out most to me about Designity is the culture of openness and trust. Everyone here contributes ideas freely, and we work through challenges together with honesty and respect. There’s also a constant drive to innovate — to question the usual way of doing things and find smarter, more creative solutions. But what truly makes it special are the people. Every individual adds something unique, and together we create an environment that pushes us to grow and bring out the best in one another.
Qumars
Head of Talent Acquisition
Designity
Working at Designity feels like being part of a global creative family where everyone’s voice is valued. We come from all corners of the world, bringing unique experiences and perspectives that shape something greater together. What I love most is how much emphasis there is on potential — not just what you already know, but what you’re capable of learning and becoming. With a clear vision and supportive leadership, every challenge feels like an opportunity to grow, both personally and professionally.
Laura
Head of Delivery & Operations Excellence
Designity
What I love most about Designity is how connected everyone feels — even leadership. We collaborate closely every day, and our ideas genuinely help shape the direction of the company. The values here aren’t just written down; they guide how we work, communicate, and support each other. And despite being remote, there’s a real sense of togetherness — from virtual offices to creative team moments — that makes every interaction feel meaningful and fun.
Magda
Senior Talent Acquisition Partner
Designity
What makes Designity so special to me are the people — talented, innovative creatives who always bring their best ideas forward. There’s a real excitement around using new technologies and finding smarter ways to work, which keeps our projects dynamic and forward-thinking. Collaboration is at the heart of everything we do, built on openness, trust, and genuine teamwork. It’s inspiring to be part of a community that constantly pushes creative boundaries together.
Kateryna
Automation Expert
Designity
What excites me most about Designity is the impact we’re making on the marketing and creative world. Our model gives businesses the flexibility to scale quickly and strategically, without the typical limitations of cost or hiring. Innovation is at the core of everything we do — from exploring Web3 and AI to constantly improving how we deliver creative solutions. But beyond the work, it’s the sense of community that makes this place special — a network of people who support, inspire, and uplift one another both professionally and personally.
Durga
Head of Growth Marketing
Designity
What I appreciate most about Designity is how seamlessly organization and creativity come together. There’s a clear structure and process that helps every project run smoothly, supported by tools that make collaboration effortless. At the same time, we’re encouraged to stay ahead of the curve — exploring new technologies and AI innovations that elevate our work in remarkable ways. It’s a place where professionalism meets freedom, and every team member is empowered to bring their own personality and ideas to the table.
Victor
Account Executive & BDM
Designity
What I love most about Designity is the sense of community — it’s filled with passionate, kind, and supportive people who genuinely want to see each other succeed. There’s a constant curiosity here, a drive to explore new tools and technologies that keep our work evolving and exciting. Beyond that, it’s a place that truly values growth — not just professional progress, but personal development too. Every project feels like a new opportunity to learn, collaborate, and reach a little higher.
Ana
Digital Marketing Expert
Designity
The Hiring Process
1. Interactive Application
2. Q&A Group Video Call
3. Live Challenge Project
4. Technical Interview
5. Offer & Onboarding
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