Question 1

What is the main difference between Designity plans?

Accepted Answer

The primary distinction among Designity plans lies in the number of dedicated hours, the size of your creative team, and the speed of turnaround times. As you move up the plan tiers, you gain access to more hours, additional creatives, and faster execution for minor requests. All plans feature a dedicated Creative Director, Creative Project Manager, and Digital Marketing Expert to serve as your strategic partners. With the Plus Plan, your team includes two active creatives from the top 1% of global talent, while the Premium Plan expands to three active creatives. The Custom Plan allows you to configure the number of creatives, hours, and additional strategic support based on your needs. Another key difference is the number of active brands and points of contact. The Plus Plan supports one brand and one point of contact, while the Premium Plan includes two brands and two points of contact, making it ideal for businesses managing multiple brands under one plan. Both the Plus and Premium Plans provide unlimited requests and revisions, full access to 100+ creative and marketing services, real-time competitive analysis, and a brand-trained AI assistant to enhance workflows. However, turnaround times differ—24 hours for minor requests on the Plus Plan and 12 hours on the Premium Plan. For a detailed comparison of the plans, visit Designity’s pricing page.

Question 2

How is Designity’s model different from others?

Accepted Answer

Designity sets itself apart with a hassle-free, high-quality, and flexible approach that gives businesses everything they need in one place—without limitations.
At the core of our model is a designated Creative Director, Digital Marketing Expert, and Creative Project Manager—a unique structure that ensures your projects are handled strategically, efficiently, and with top-tier creative execution. This Creative Director not only acts as your main point of contact but also collaborates closely with a team of the top 1% of global creatives and marketers in our community to complete your projects without any hassle. Each creative at Designity is carefully chosen and part of our exclusive fully vetted network, ensuring your projects are in skilled hands.
Additionally, every Designity client gets access to a custom brand-trained AI assistant, a powerful tool that learns your brand’s voice, accelerates workflows, and enhances collaboration—something you won’t find anywhere else.
Additionally, we offer the most extensive range of marketing and design services in the industry—and they’re all included in every plan. Unlike other platforms that restrict services based on your tier, we ensure that every business, no matter the plan they choose, has access to everything they need to grow—without limitations.
To see how Designity compares with other solutions in more detail, check out our comparison chart.

Question 3

What does the Creative Director at Designity do for clients?

Accepted Answer

Each client at Designity is matched with a dedicated Creative Director who specializes in your industry, ensuring your projects are not only visually compelling but also strategically aligned with your brand’s goals.
Your Creative Director serves as your creative lead, focusing on conceptual direction, innovation, and quality control. They take the time to understand your vision, develop creative strategies, craft detailed project briefs, and handpick the best creative talent from our fully vetted, creative pool to bring your ideas to life. They ensure all creative work meets high-quality standards and aligns with your objectives.
Alongside the Creative Director, your team also includes a Project Manager and Digital Marketing Expert. Think of your Creative Director as the visionary lead, guiding creativity and innovation, while your Project Manager ensures smooth execution, and your Digital Marketing Expert provides strategic expertise when needed. Together, they create a seamless, high-quality experience, so you can focus on what matters most.

Question 4

How long will it take to complete my projects at Designity?

Accepted Answer

The turnaround time and project timelines at Designity depend on the complexity of the project and your chosen plan. For example, a one-pager can be completed in a day, while a 90-minute animation might take up to a month. To ensure smooth execution, having all necessary materials—such as text, illustrations, graphics, and brand guidelines—ready in advance can significantly impact the timeline.
For minor requests, such as simple content updates or image swaps, turnaround times vary by plan:
Plus Plan: 24-hour turnaround
Premium Plan: 12-hour turnaround
We operate on the principle of delivering results rather than focusing solely on the number of hours. Every project begins with a kickoff call led by your Creative Director, where the team aligns on project details and develops a comprehensive project brief. Within 8 hours of this call, your Creative Director will create a detailed project timeline that outlines the estimated completion time and the key steps involved.
This approach provides full transparency into the time required for project completion and the expected ROI. Designity guarantees the presented deadline, provided the scope of work remains the same and you submit necessary information and feedback promptly.

Question 5

How do Designity monthly plans work?

Accepted Answer

Designity's monthly plans operate on a month-to-month basis, with no long-term commitments. You can cancel your plan anytime with a 7-day notice. We believe in the strength of our model so much that you can start with a 2-week trial—no upfront payment or credit card required.
If you choose a quarterly plan, you’ll receive a $1,500/quarter discount, while an annual plan offers a $10,800/year discount. All plans can be upgraded or downgraded conveniently through your Designity portal.

Question 6

Can I really cancel or pause my monthly plan with Designity at any time?

Accepted Answer

Yes! Designity plans are completely flexible. You can cancel your plan at any time with a 7-day notice before your renewal date. However, before cancellation is finalized, you’ll need to complete an exit interview with your Customer Success Manager to ensure a smooth transition and gather any final feedback.
If you don’t want to cancel completely, you have the option to pause your plan instead:
2-Week Pause ($995 one-time fee): Can be used once per quarter and will automatically reactivate after two weeks.
While on pause, you retain access to key benefits, including:
- 1 custom brand-trained AI agent
- Access to real-time competitive analysis
- Access to community & team Slack
- Access to the Designity collaboration portal
This means that even while paused, your files, AI tools, and portal access remain intact, allowing for a seamless restart whenever you're ready to dive back into your projects.

Question 7

What can I get done during my trial period at Designity?

Accepted Answer

What can be completed during your 2-week trial depends on the scope and complexity of your project. You can choose to complete a few small projects or work on a segment of a larger project within the available time.
Each project at Designity starts with your Creative Director creating a detailed timeline, which outlines the steps, contributors, and estimated completion timeframe. This structured approach ensures a seamless workflow and maximizes what you can accomplish during the trial period.
Throughout your trial, you’ll have full visibility into your project’s progress via Designity’s technology-driven dashboard. This dashboard allows you to track ongoing tasks, assigned creatives, and upcoming deliverables, ensuring complete transparency.
Designity guarantees the presented deadlines, provided the scope of work remains consistent and you provide essential information and feedback promptly.

Question 8

What types of design and marketing projects can you do?

Accepted Answer

Our fully vetted creative and marketing team covers 100+ services, including website design, video production, branding, digital marketing, content creation, and more.
With every plan, you get a dedicated team drawn from the top 1% of global creatives and marketers, including:
- Creative Director – Leads the creative vision and ensures high-quality execution.
- Project Manager – Oversees timelines, deliverables, and smooth project execution.
- Digital Marketing Expert – Available for strategic insights and campaign planning.
This expert-led structure ensures that every project is managed efficiently and aligned with your business goals.
Explore all our services at Designity.com/services.

Question 9

How many hours of work do I get under Designity plans?

Accepted Answer

At Designity, we focus on delivering results rather than just tracking hours. However, to ensure transparency and strategic project management, each plan includes a set number of dedicated hours per month, distributed among your Creative Director, Creative Project Manager, Digital Marketing Expert, and assigned creatives.
- Plus Plan: 120 hours per month
- Premium Plan: 180 hours per month
- Custom Plan: Tailored hours based on your needs
Every project begins with a Kick-Off call, where your Creative Director aligns with your goals and creates a detailed project timeline. This timeline outlines the estimated completion timeframe, specific steps and phases of your project, and the team members involved.
Team members track hours internally for each deliverable. Unused hours do not roll over, but you have the option to pause your account for up to 2 weeks per quarter for a one-time fee of $995, instead of paying the full plan price. During this time, you’ll retain full portal access, and your team remains on pause for you.
If you need additional creative hours, they can be purchased as add-ons on a weekly basis whenever needed.

Question 10

Do I really get unlimited project requests and revisions with my Designity plan?

Accepted Answer

Yes, all Designity plans include unlimited revisions while you remain an active client. Your dedicated Creative Director at Designity is responsible for initiating each project, which helps minimize the need for extensive back-and-forth communication and revisions. However, we understand that the scope of work may change over time, and you might require additional revisions.
Moreover, you have the flexibility to submit an unlimited number of projects under the Designity plan you're enrolled in. Our project workflow is linear. Depending on your chosen plan, we can work on as many projects as your assigned Creatives can cover. For instance, the Plus plan includes two Creatives capable of handling two projects simultaneously, while the Premium plan provides three Creatives able to manage three projects at the same time.
Your dedicated Creative Director at Designity will always craft a comprehensive timeline for your projects. This transparency ensures that you are fully aware of how many Creatives are involved in your projects and the reasons for their involvement. Should you require a quicker turnaround on multiple projects, you have the option to customize your plan using our add-ons, enabling you to include additional Creatives and complete more projects within a shorter timeframe.

Question 11

What if I need help with copywriting, back-end development, or SEO?

Accepted Answer

No problem! All of these specialized skills are a part of our offerings and the general design process. We have many copywriters, back-end and front-end developers, and marketing pros who are knowledgeable in the areas you need. Your creative director will assign creatives with various skillsets in accordance with your needs–all while being your main point of contact.

Question 12

Who owns the copyrights to the created work at Designity?

Accepted Answer

You own all copyrights! Every idea and project we create is exclusively yours, including all files, at no extra charge. You maintain full copyright ownership with continuous access to source files via your dashboard.
Please note: this applies if you continue with us after your trial. If you cancel at the trial's end, you can't use any work produced by us.

Question 13

Do you sign non-disclosure agreements (NDA)?

Accepted Answer

Yes, your privacy is important to us. We can provide you with our own standard NDA or feel free to bring your own. You can request an NDA through the Designity portal.

Question 14

Where are your Creatives and Creative Directors located?

Accepted Answer

Most of Designity’s Creatives and Creative Directors are located globally, with additional top-tier talent located globally. Regardless of location, every member of our creative community works within US time zones to ensure smooth, real-time collaboration with our clients.
We collaborate exclusively with the top 1% of global creatives and marketers, carefully vetted for skill, communication, and reliability. Our distributed network allows us to provide a highly responsive virtual creative team that aligns with your design and marketing needs, while staying fully in sync with your working hours.

Question 15

How does the 2-week trial period work?

Accepted Answer

Start your 2-week trial with no upfront payment and experience Designity’s creative team, quality, and workflow while getting real work done.
If you choose to continue, your first payment will be due at the end of the trial, and the two weeks will count toward your first month.
If you decide to cancel within the trial period, you won’t be charged, but you will lose the copyright to any work created during the trial.
This trial allows you to explore Designity’s full capabilities—risk-free.

Question 16

How much will it cost to complete my project?

Accepted Answer

With Designity, you pay a fixed monthly rate for unlimited project requests and revisions, ensuring cost predictability while maximizing your return on investment (ROI).
Instead of pricing projects individually, your dedicated Creative Director will create a comprehensive timeline that outlines how long your project will take, the phases involved, and the creative resources assigned. This structured approach ensures that every project is completed efficiently, so you get the best possible ROI from your plan.
For example, if your website project requires one month to complete and you're on the Plus Plan ($5,995/month), then your website cost is $5,995, covering not just execution but also strategic direction, project management, and unlimited revisions to refine your results.
To explore our pricing plans and see how Designity ensures high-quality work with a strong ROI, visit our pricing page.

Question 17

How many projects can I do at a time?

Accepted Answer

As many as you want! Our model is designed to be flexible in adding additional creatives to your plan and working on multiple projects at a time. The number of projects you can work on simultaneously, without add-ons, entirely depends on the scope of work and how many Creatives are included in your plan. For instance, the Plus plan includes two Creatives capable of handling two projects simultaneously, while the Premium plan provides three Creatives able to manage three projects at the same time.

Question 18

What payment options does Designity offer?

Accepted Answer

Designity offers multiple payment methods to provide flexibility for clients:
ACH transfer (no processing fees)
Wire transfer (no processing fees)
Cryptocurrency (details provided upon request)
Credit card (subject to a processing fee)
Payment Terms:
Our standard payment terms are due upon receipt. However, we offer extended payment options with the following adjustments:
- Due upon receipt – No price increase
- Net 30 days – 7% price increase
- Net 45 days – 10% price increase
- Net 60 days – 12% price increase
All plan payments must be made according to the billing frequency you signed up for unless you cancel your plan. Payments made after the agreed-upon period are subject to pricing increases. For full details, please refer to the Designity Terms of Use.

Question 19

What is the client onboarding process at Designity?

Accepted Answer

Designity’s onboarding process ensures a seamless transition into working with your creative team, making sure your brand and project needs are well understood from the start.
Sign Up & Account Creation – When you start your 2-week trial, an account is created in the Designity portal for project coordination.
Complete Onboarding Forms – You'll fill out key forms to help us match you with the right Creative Director and team.
Creative Director Matching – Once you complete the Collaboration Form, we assign a Creative Director specializing in your industry.
Kick-Off Call – Within 48 hours of matching, you'll meet your Creative Director and Customer Success Manager to discuss your first project, goals, and workflow.
Project Execution & Collaboration – Your team starts working with full access to the Designity portal, weekly updates, a structured timeline, and unlimited revisions.
Trial Conclusion – At the end of your 2-week trial, you can either continue seamlessly (your trial counts toward your first month) or cancel with no payment required.
This fully managed onboarding process ensures you’re set up for success from day one.

Question 20

How does Designity vet creatives?

Accepted Answer

Through an in-depth, multi-step application process, Designity accepts just the top 1% of global creative and marketing applicants. Each of the steps in our process highlights different skills and qualities to help us find the best fit. Yes, we’re selective. But that’s because we’re committed to delivering only the best talent for our clients' projects.

Question 21

What are Designity’s add-ons, and are there any limits?

Accepted Answer

Add-ons are flexible extras you can stack on top of your current plan whenever you need more firepower, speed, or specialized support. Whether it’s adding more creatives, bringing in niche expertise, expanding to multiple brands, or getting deeper strategy support - add-ons are how you tailor your plan to fit your goals.
There’s no cap on how many add-ons you can use. Go ahead and scale your creative dream team or stack services as needed—our add-ons are built to grow with you.

Question 22

How do I purchase or remove add-ons?

Accepted Answer

To manage your add-ons, log in to your Designity portal and go to My Account. Click on Modify My Account, then select Purchase/Remove Add-ons. From there, you can easily add or remove any add-ons to customize your plan.

Question 23

Can Designity work on multiple brands at once?

Accepted Answer

Your plan includes one active brand by default. If you’d like to collaborate on multiple brands, you can easily add more for $395/month per brand. Once added, your Creative Director will ensure timelines and resources are adjusted to support each brand’s unique needs.

Question 24

Are add-ons billed monthly, weekly, or as a one-time charge?

Accepted Answer

Add-ons are billed based on the service type:
Weekly for temporary creative support (e.g., Additional Creatives, Expertise on Demand)
Monthly for ongoing services (e.g., Social Media Management, Extra Brand Add-ons)
One-time for single-use offerings (e.g., Consultations, In-Person Meetings, Live Sessions)
You can manage or update your add-ons anytime by logging into your Designity portal and navigating to My Account > Modify My Account > Purchase/Remove Add-ons.

Question 25

How does billing work when I add or remove an add-on?

Accepted Answer

When you add an add-on, the charge will be prorated based on when it's activated within your current billing cycle. For example, if you add a monthly add-on halfway through the month, you’ll only be charged for the remaining days. When you remove an add-on, it will remain active until the end of your current billing cycle, and you won’t be charged in the following one.
All charges and updates are reflected in your billing summary inside the Designity portal.

Question 26

Who is Designity the best fit for?

Accepted Answer

Designity is ideal for teams that:
Need ongoing creative and marketing execution
Want strategic oversight, not just output
Value flexibility over annual commitments
Are scaling faster than in-house hiring allows
Teams looking only for single-task design or guaranteed performance outcomes may not be the best fit.

Question 27

Does Designity handle technical work like website or mobile app design?

Accepted Answer

Yes. Designity supports website design, UX/UI, and mobile app design, including collaboration with in-house or external developers.
While Designity does not replace engineering teams, Creative Directors ensure design systems, UX flows, documentation, and handoffs are production-ready, reducing rework and development friction.

Question 28

Can Designity support video, events, or presentation work?

Accepted Answer

Yes. Teams frequently use Designity for:
Video editing and motion graphics
Conference and event branding
Sales decks and pitch presentations
Product launches and internal communications
These are areas where many design subscriptions are often more limited, credit-based, or rigid.

Question 29

Does Designity have experience in specific industries like SaaS or healthcare?

Accepted Answer

Yes. Designity works across all industries, including B2B SaaS, healthcare, fintech, consumer brands, retail, food & beverage, and enterprise teams.
When industry context matter, such as regulated healthcare or complex enterprise products—clients are matched with a Creative Director who has relevant domain experience.

Question 30

How is the Creative Director matched to my needs?

Accepted Answer

Designity matches each client with a Creative Director based on industry experience, creative style, and project requirements.
If your work requires specialized expertise, such as healthcare compliance, enterprise SaaS, or brand-heavy storytelling, that context is built into the matching process.

Question 31

How does project management and tracking work?

Accepted Answer

Designity provides a centralized client dashboard with real-time visibility into:
Active projects and timelines
Deliverables and priorities
Communication and feedback
Your Creative Director handles delegation and quality control and your project manager handles project management, so you’re not managing freelancers or juggling workflows.

Question 32

Can Designity support different time zones or extended coverage?

Accepted Answer

Yes. Designity primarily works with global creatives or marketers that work on the US-timezone, but collaboration windows can be adjusted based on your team’s needs.
Creative Directors structure workflows to maintain momentum across time zones without requiring clients to manage schedules or handoffs.

Question 33

What happens during the 2-week trial?

Accepted Answer

During the 2-week trial, you will:
Work directly with your assigned Creative Director and the team
Submit real project requests
Evaluate quality, speed, and collaboration
There is no upfront payment and no long-term commitment. The trial is designed to reduce risk, unlike annual design subscriptions.

Designity and Teamtown: Feature & Pricing Comparison

Creative Leadership, Specialized Talent, and a Fully Managed Workflow

Dedicated Creative Director

Vetted Creative & Marketing Talent

Creative Project Management

AI-Enabled Efficiency

Full-Stack Services

Flexible Monthly Plans

Proven Creative Outcomes From Teams That Scale

Trusted by Marketing & Creative Teams

Go Beyond Design Production

100+ Creative and Marketing Services

Copy & Content Writing

Packaging & Labels

Graphic Design & Illustration

Marketing Collateral

Presentation & Publication

Logo & Branding Design

NFT Design & Marketing

Website Design & Coding

Mobile App Design & Coding

Motion Graphics & Video

SEO & Content Marketing

Email Marketing & Campaigns

Marketing Audit & Strategy

Digital Marketing

Account-Based Marketing

A Full-Stack Creative Portfolio

A 2-Week Trial to Experience the System

Meet Your Creative Team

Get the Right Specialists

Experience a Managed Workflow

So, Which Platform Is Right for Your Team?

Teamtown

Where They Excel

Best For

Designity

Where We Excel

Best For

Let's Talk About Scaling Your Creative Team

Your Teamtown Questions, Answered.