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We take pride in our forward-thinking and dynamic culture that champions diversity, inclusivity, and fosters a respectful, fun, remote working environment.
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Account Manager, Customer Success

Full-time
Remote

If you’re looking for a clear career growth plan, remote work, flexible hours, and opportunities to work on a number of various projects, Designity is the place for you! 

The ideal Account Manager, Customer Success candidate is a hybrid between a project manager and a customer success.This is an opportunity to serve as the liaison between Creative Directors and clients in a way that fosters long-term partnerships and success. Job duties include managing projects from kick-off to launch, ensuring that the team is meeting critical deadlines for on-time completion. You will manage multiple projects/clients simultaneously while providing quality of deliverables, tracking project status and timing, identifying bottlenecks, scheduling key reviews, and enabling smooth workflow. 

Designity is a subscription based virtual creative platform that is disrupting traditional advertising agencies, creative recruitment firms, and traditional in-house creative teams with tech, innovation, and new ways of seamless collaboration.

Designity has a vetted network of US-based creatives led by Creative Directors who collaborate to support mid to large size businesses with their design and marketing needs. Hundreds of brands like Oracle, Audible, Marriott International, Pfizer, Calendly, and Kung Fu Tea have already benefited from Designity’s unique model.

While we still operate like a startup (it can get messy at times) we are in full scale up mode. We’ve been doubling our revenue year after year for the past five years, and 2022 will be our biggest year yet thanks to new blockchain and VR technologies that we are integrating into our model. 

RESPONSIBILITIES

Project Management 

  • Managing client’s timeline and project’s pipeline along with our Creative Directors, ensuring they are delivered on time, within budget, with high quality.
  • Monitoring the quality of the delivered creatives to make sure they are aligned with the established timeline and expectations.
  • Assist in completing the handover plan, ensuring documentation is completed and expectations are met on time and with quality.
  • Track planned vs actual key milestones and continuously re-evaluate workflows and processes for efficiencies.

Customer Success

  • Assist in onboarding clients and setting expectations correctly to set them up for success.
  • Serve as the voice of the customer to ensure they are set up for success and satisfied with their services
  • Build client relationships throughout the entire lifecycle - beginning at client sign-up
  • Analyzing client success metrics to reduce churn.
  • Facilitate communication between client, creative directors and internal team to preemptively solve problems.
  • Continuously communicate the value of Designity services in a way that allows for passive up-selling and cross-selling
  • Complete regular check-ins with clients to determine their needs and collect feedback

QUALIFICATIONS

  • You have at least 5-7 years of experience working with creative teams in an agency environment.
  • Your time management and project management skills are excellent with a keen attention to detail.
  • You have the ability to organize information quickly and at a high level to address potential roadblocks and are solutions-minded and flexible.
  • You have the ability to solve problems with confidence and diplomacy.
  • You are an inventive and enthusiastic problem-solver, at ease working in a dynamic, complex organization.
  • You have the ability to organize information quickly and at a high level to address potential roadblocks and are solutions-minded and flexible.
  • Detail-oriented self-driven, personality who thrives in startup environments
  • Always striving to learn and improve, embracing feedback with a growth mindset and positive attitude 

ADDITIONAL INFORMATION

  • Fully remote
  • Flexible hours within the USA
  • Clear Career growth plan
  • “No Meetings Wednesday”
  • 401k and Health Insurance Benefits after 3 months
  • Unlimited paid vacation, company holidays, and mental health days

At Designity, all employment decisions are based on business needs, qualifications, and merit. Designity is an Equal Opportunity Employer. The more inclusive we are, the better our work will be.  We believe that a workforce diverse in cultures, perspectives, skills, and experiences will benefit our team, clients, and products. 

Compensation range is $65,000 - $80,000

Perks & Benefits

Fully Remote

Choose where you want to work and how you want to work. Say goodbye to long commutes and fancy slacks!

Flexible Hours

Great performance starts with you. Start your day early or late, with a flexible work schedule made by you.

Unlimited Vacation

Love what you do on and off the clock! Never pass up another opportunity to get away from your computer and explore the world.

Clear Growth Plan

A strategic plan to help you grow in every aspect of your life, not just your career. We will work with you towards attaining those goals.

Yearly Meet Ups

Meet the Designity community face-to-face IRL with annual meet-ups in cities across the globe. It's on us!

Healthcare & More

You deserve the best as a member of our community. Get access to great health benefits,  401k matching, and more.

Designity Core Values

Positively Transparent

Good or bad, we bluntly speak our minds. Our words and actions are our responsibility. We learn from negatives, not dwell on them.

Innovative Thinkers

Perfection is never the goal; progress is. Our flexibility allows us to explore better options. We constantly seek to implement new ideas.

Feedback Seekers

Seeking feedback helps improve our work. Especially when it's done in a positive and proactive way.

Proactive Doers

Our actions speak louder than words. Staying organized helps us accomplish goals. We strive to meet the deadlines we set.

Fearlessly Focused

Our calendars help optimize our workflow. We get sh*t done without giving in to distractions. Meetings are for focusing, not multitasking.

Our mission is to disrupt the creative industry by transforming the way creatives and brands collaborate.

Our Leadership

Founder & CEO
Shahrouz Varshabi
An innovative Iranian-American entrepreneur and the creative leader of the pack who is always busy with making something unusual.
Chief Operating Officer
Natalie Neumann
The German brain behind Designity who builds systems out of chaos and loves roaming the mountains in winter and summer.
VP of People
Joy Banfield
The EQ algorithm behind Designity. Matching talent with opportunity and is her superpower. She's never too far from her trusty corgis.

The Hiring Process

1. Interactive  Application

We don't read resumes! Because we believe in getting to know you in a more effective way, our method is a little bit different. We may  ask for a quick video to let you express yourself.

2.Intro Video Call

A member of the Careers & Community team will schedule a 15-30 minute video call to learn more about you and talk more about the Designity community.

3. Challenge Project

Because work product tells us more than words on a resume, we assign you a challenge project so you can show off your skills!

4. Technical Interview

Have a chance to meet with one or more of the leaders to chat about the role and opportunity and talk through the Challenge Project you've completed.

5. Offer & Onboarding

Getting started is as easy as 1-2-3! Once you accept an offer, we celebrate! Then, we move you into our onboarding process to start your journey.

Success Stories

Kat Calejo
Senior Content Writer
Working at Designity has been the highlight of my career. From the interview process and challenge, to the flexible work schedule and collaborative environment, Designity is a company that I would recommend to anyone who values a productive, positive, and motivating workplace.